HELP CENTER

Frequently asked questions

Shipping, fitment, returns and wholesale — answered. Can't find it here? Our team replies within the hour on business days.

Orders & Shipping

In-stock orders are picked and dispatched within 24 hours, then shipped tracked across our network. When a truck is down every hour counts, so fast-moving parts go out first.

Yes. Delivery is free on orders over $200. Your cart shows whether you've qualified before you check out.

Every shipment is tracked. You'll get a tracking link by email when your order is dispatched, and you can follow it any time from your account.

We ship across the continental US. For larger or cross-border freight, your account rep can arrange it.

Fitment & Parts

Each product page lists the makes, models and part numbers it fits. Not sure? Send us the OE number or your truck details and we'll confirm the fit before you buy.

Both. We stock OE-match and quality aftermarket parts, and each page says which it is. Every part is chosen for fit and hard-mile durability, not just price.

Yes. Send an OE or competitor number and we'll match it to the right Flexa part. The Cross-Ref tab on each product page also lists known equivalents.

Stock shows on every product page, down to the unit ("In stock" or "200+ units"). If something's running low, the page tells you before you commit.

Returns & Warranty

Unused parts can be returned within 30 days for a refund. Start it from your account or message the team, and we'll send return instructions.

Warranty length depends on the part and is shown on its product page. Many carry a 24-month warranty; some heavy-duty lines run longer, up to 3 years or 100,000 miles. It covers manufacturing defects, not normal wear.

Tell us as soon as it lands and we'll make it right with a replacement or refund. A photo and your order number speed things up.

Wholesale & Accounts

Apply on the Become a Distributor page with your business details. Once we verify your account, you buy at trade prices with priority dispatch.

Trade pricing on the parts you reorder, priority dispatch, and a rep who knows your fleet. Built for shops and fleets that order at volume.

Yes. Wholesale accounts are for shops, fleets and resellers, so we ask for a business name and tax ID. Buying for a single truck? A standard account works fine.