Shipping Policy

We ship heavy-duty truck parts across the 48 contiguous United States, with most in-stock orders dispatched within 24 hours, so your trucks spend less time waiting on parts.

Order processing and dispatch

Most in-stock orders are processed and dispatched within 24 hours on business days (Monday through Friday, excluding national holidays). Orders placed on a weekend or holiday begin processing the next business day. If an item needs extra handling time, we will let you know.

How your order ships

We ship two ways, based on the size and weight of your parts:

  • Parcel: Smaller parts ship by reputable national carriers such as UPS and FedEx. We select the carrier based on package size, weight, and destination.
  • Freight (LTL): Large or heavy parts, such as brake chambers, air springs, and body panels, ship by less-than-truckload (LTL) freight. Freight is delivered to a ground-level location; added services such as liftgate or residential delivery may carry a fee.

All orders ship from our warehouse at 2451 American Ln, Elk Grove Village, IL 60007.

Delivery estimates

Estimated transit times after dispatch:

  • Parcel: typically 1 to 5 business days.
  • Freight (LTL): typically 2 to 7 business days.

These are estimates, not guarantees. Transit time depends on the carrier, the destination, and conditions outside our control such as weather.

Shipping costs

  • Free shipping on standard parcel orders over $200, shipped within the 48 contiguous states.
  • Orders under $200: shipping is calculated at checkout based on weight, dimensions, and destination.
  • Freight (LTL) items: because of their size and weight, oversized and freight items may be excluded from free shipping. Freight charges are shown at checkout or confirmed after your order is placed.

Where we ship

We currently ship within the 48 contiguous United States. At this time we do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses.

Tracking your order

Once your order ships, we email a tracking number so you can follow it to your bay.

Backorders and stock

If a part is out of stock or backordered, we will contact you with an estimated availability date. You can wait for the part, swap it for an alternative, or cancel that item for a refund.

Damaged or lost shipments

Inspect your order when it arrives.

  • Parcel: if a part arrives damaged, keep the packaging and contact us within 5 business days so we can file a claim and make it right.
  • Freight: check the shipment before you sign. Note any visible damage on the delivery receipt (bill of lading) before signing, then contact us within 48 hours. Signing for a freight shipment as clean can limit a later damage claim.

Delivery address

Please give us a complete, accurate shipping address. Orders that are returned or need to be reshipped because of an incorrect or incomplete address may be subject to additional shipping charges.

Questions

For anything about a shipment, contact us at info@flexatruckparts.com or 224 664 0830.

Last updated: June 17, 2026