Returns & Refund Policy

We want the right part on your truck, not a return. If something is not right, you have 30 days to send it back. This policy explains when a part can be returned, how to start a return, and how refunds work.

Return window

You can request a return within 30 days of the delivery date. Requests made after 30 days may not be accepted.

What can be returned

To be eligible for a return, a part must be:

  • New, unused, and uninstalled.
  • In its original packaging, with any included hardware, manuals, and labels.
  • In resaleable condition.

A part that has been installed, used, modified, or damaged after delivery may not be eligible for a return, unless it fails under warranty (see "Defective or warranty parts" below).

Items that cannot be returned

Some items are non-returnable:

  • Special-order or custom-ordered parts.
  • Electrical parts once installed.
  • Clearance or final-sale items.
  • Any item marked non-returnable on its product page.

How to start a return

Contact us at info@flexatruckparts.com or 224 664 0830 before sending anything back. We will confirm whether the item is eligible and give you a Return Merchandise Authorization (RMA) number with return instructions. Returns sent without an RMA may be delayed or refused.

Return shipping

  • If the return is because of our error (wrong, defective, or damaged part), we cover the return shipping.
  • For all other returns, the customer pays the return shipping.
  • Freight (LTL) items are returned by arranged freight pickup, not by parcel. Contact us first so we can set it up.
  • Ship returns to 2451 American Ln, Elk Grove Village, IL 60007, only after you have an RMA.

Restocking fee

We do not charge a restocking fee on standard returns. A restocking fee may apply to special-order or freight items; when it does, we will tell you before you send the item back.

Refunds

Once we receive and inspect your return, we refund your original payment method. Refunds are typically issued within 5 to 10 business days after inspection. Original shipping charges are not refundable, unless the return is because of our error.

Exchanges

Need a different part instead of a refund? Start a return for the original item and place a new order for the part you need. If the exchange is because we shipped the wrong part, contact us and we will make it right at no added shipping cost.

Defective or warranty parts

Many parts are covered by a manufacturer or product warranty. Warranty terms vary by product line and are listed on the product page. If a part fails under warranty, contact us with your order number and a description of the issue, and we will guide you through the claim.

Parts damaged in transit

If your order arrives damaged, do not install it. Follow the inspection and reporting steps in our Shipping Policy (parcel: report within 5 business days; freight: note the damage on the delivery receipt before signing and report within 48 hours), and we will file a claim and replace the part.

Questions

For help with a return, contact us at info@flexatruckparts.com or 224 664 0830.

Last updated: June 17, 2026